Practical checks for the business, contract and payment terms behind a solar or battery proposal.
Customers, Industry, Public
Product selection is only one part of a purchase. The retailer's current standing, contract terms, deposit exposure, installation responsibility and after-sales process determine what support remains available if the project changes or a fault emerges.
Match the legal entity, ABN, trading name, address and payment account. A brand name alone does not identify who carries the contract.
Verify retailer credentials, installer accreditation and electrical licensing on the responsible authority's current register rather than relying on a saved certificate.
Record the equipment, design assumptions, installation inclusions, connection work, timeframes, exclusions and party responsible for each approval.
Check the payment milestones, cancellation terms, refund triggers and evidence available if supply or installation does not proceed.
Ask for the assumptions behind generation, bill savings, rebates, certificates and virtual power plant benefits. Treat conditional eligibility as conditional.
Identify the retailer, installer and manufacturer roles, the written complaints process and the regulator or code pathway available if the matter is not resolved.
Use current public records alongside the written proposal. Seller standing, electrical licensing and consumer rights answer different questions.
No. The code adds commitments and a complaints pathway, while Australian Consumer Law continues to apply. Current standing should be checked on the NETCC register.
No. Accreditation and electrical licensing serve different purposes and are administered separately. The required scope should be checked for the work being proposed.
Confirm the contracting entity, written scope, timing, refund conditions, payment destination and what protection remains if the business cannot complete the work.
Begin with the supplier's written complaints process and retain the contract, invoices, messages, photographs and technical records. The appropriate regulator or code pathway depends on the issue and jurisdiction.
Contact McKercher for questions about group credentials, published records or the appropriate business contact.
Contact McKercherPublished reporting on retailer standards, code enforcement and credentials.
